Got Questions?
Everything You Need to Know Before You Call
Browse our most common questions. If you don’t see your answer, call us at 1-800-767-0213.
Frequently Asked Questions
Common Questions About Pergolas & Pavilions
Simply give us a call at 1-800-767-0213. We will schedule a visit at a convenient time, design your structure on-site, and quote a firm and final price u2014 all from the comfort of your home.
Once we finalize your design and process the order, we typically install your structure within three weeks. We are flexible and willing to work around any important dates you have u2014 just ask.
In most cases, yes. A site visit is always required to ensure there are no code violations or structural concerns. Our team will walk you through your options and recommend the best approach for your home.
No u2014 and we actually love the challenge of unusual or difficult sites. We are one of the few builders who specialize in finding solutions for every terrain. We pride ourselves on making it work, no matter the grade.
We offer a wide variety of standard stain colors and will happily create a custom color to match your vision. We professionally apply all stain to the cedar materials prior to installation. Or leave it unstained u2014 the cedar will age beautifully to a warm gray tone.
We only ask that a responsible adult be present at the beginning of construction and again when we are finished u2014 so we can walk you through the completed structure and ensure your complete satisfaction.
Absolutely. We specialize in creating exactly the concept and design you want. Need a non-standard size or a one-of-a-kind style? No problem. We have the skill and experience to make your vision a reality.
Every structure is unique, so pricing varies based on your design, site, and selections. We always require a site visit to accurately price each build. There are never any hidden fees or surprises after our quote.
Western Red Cedar is naturally rot-resistant, dimensionally stable, and beautiful as it ages. Its natural oils protect it without chemical treatments. The result is a more beautiful, longer-lasting, and healthier outdoor structure.
Still Have Questions?
Call us at 1-800-767-0213 or send us a message and we will get back to you promptly.